At ICON ASSOCIATES, we are committed to delivering your products swiftly and safely through our trusted logistics partners — Shiprocket and Delhivery.
1. Order Processing
- All confirmed orders are processed within 1 working day (excluding Sundays and public holidays).
- Once your order is dispatched, you will receive an email and SMS notification containing your tracking ID and courier details.
- Orders placed after 5:00 PM will be processed the next business day.
2. Shipping Partners
We currently deliver orders using:
- Shiprocket Logistics (aggregator platform connecting with multiple courier partners)
- Delhivery Couriers Pvt. Ltd.
These partners ensure timely delivery and real-time tracking updates for all orders shipped across India.
3. Shipping Coverage
- We ship across all major cities and towns in India.
- Some remote or non-serviceable locations may not be eligible for delivery. If your area is not serviceable, our team will contact you for alternate options.
- We do not offer international shipping at this time.
4. Delivery Timeframe
- Standard delivery time is 3–7 business days, depending on your location.
- Metro cities may receive deliveries within 2–4 days, while remote areas might take longer.
- Delivery times are estimates and may vary due to factors such as weather, strikes, or courier delays.
5. Tracking Your Order
- You can track your shipment using the tracking link or AWB number sent via email/SMS.
- Alternatively, you can visit the courier partner’s website directly:
6. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout based on weight, location, and order value.
- Free shipping may be offered for promotional campaigns or minimum order values, as announced on the Platform.
- Shipping fees are non-refundable once the order has been dispatched.
7. Delivery Attempts
- Our courier partners will make up to two delivery attempts.
- If the package is undeliverable due to an incorrect address, unavailability, or refusal to accept, the order will be marked as RTO (Return to Origin).
- Once returned, reshipping may be arranged at an additional cost to the customer.
8. Damaged or Missing Packages
- If your package arrives visibly damaged, please refuse delivery and immediately inform our support team with photos and order details.
- If an item is missing or damaged after acceptance, please contact us within 24 hours of delivery at the email/phone provided below.
- We will coordinate with Shiprocket/Delhivery for verification and resolution.
- ICON ASSOCIATES is not liable for delays, damages, or losses once the shipment is handed over to the courier partner.
9. Change of Shipping Address
- You can request an address change before the order is dispatched by contacting customer support.
- Once the order is shipped, we cannot modify the delivery address.
10. Customer Support
For any questions regarding shipping, tracking, or delivery, please contact:
📍 ICON ASSOCIATES
D. No 18-1-499, Third Floor, Tirupati Bhavani Nagar, Tirupati, Andhra Pradesh, India
📧 Email: [email protected]
🕘 Hours: Monday – Friday, 9:00 AM – 6:00 PM